Job Description

Job Title: Retailer implementation Administrator(New Customer Onboarding)

The Mission As our Implementation Project Manager, you are the architect of the customer’s first experience with us. You will own the critical window between "Signed Contract" and "Successful Go-Live." Your goal is to transform complex internal setups into a seamless, high-touch onboarding journey that builds immediate trust and long-term loyalty.

What You’ll Do

• Orchestrate the Launch:  Lead the end-to-end implementation of new accounts, serving as the "command center" for every kickoff, milestone, and final delivery.
• Sync Cross-Functional Teams:  Act as the glue between Sales, Operations, and IT. You’ll ensure internal requirements are met accurately and in the right sequence so nothing falls through the cracks.
• Be the Customer’s Champion:  Serve as the primary point of contact. You will translate technical jargon into clear, "customer-friendly" updates, ensuring clients always know exactly where their project stands.
• Master the Process:  Maintain rigorous checklists and workflows to ensure 100% accuracy. You don’t just follow the playbook—you look for ways to automate and improve it for the next project.
• Solve & Prevent:  Proactively spot bottlenecks before they become delays. You are the person who has a "Plan B" ready before the customer even knows there’s a problem.

Who You Are

• An Exceptional Communicator:  You possess active listening skills and the empathy to understand a customer’s perspective, making them feel supported and confident.
• A Detail-Obsessed Executor:  You thrive on organization. To you, a project plan is a living document that requires constant precision and proactive management.
• An Influential Leader:  You can rally internal teams and drive deadlines even when you don’t have direct authority over the people involved.
• Accountable & Proactive:  You take full ownership of the "Go-Live." If a deadline is at risk, you’re already collaborating on a solution.

Qualifications

• Experience:  4+ years in project management, account implementation, or operations.
• Technical Proficiency:  Hands-on experience with Salesforce CRM is required.
• Software Skills:  Mastery of meeting and collaboration software such as Zoom or Microsoft Teams including scheduling and session management.
• Track Record:  Proven ability to manage multiple high-stakes projects simultaneously in a fast-paced environment.

Success in Year One Looks Like:

• New accounts are launched on time, error-free, and with high customer satisfaction scores.
• Internal stakeholders view you as a reliable, clarifying force in the implementation process.
• You have optimized our Salesforce onboarding workflows to improve visibility and scalability.

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