Repair Depot Supervisor Job at Cennox, Alpharetta, GA

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  • Cennox
  • Alpharetta, GA

Job Description

Repair Depot Supervisor


Position Summary:
The Repair Depot Working Supervisor is a hands-on leader responsible for the day-to-day execution and oversight of repair, refurbishment, and reverse-logistics activities within the ALP repair depot. This role works directly alongside technicians while also supervising workflow, quality, inventory handling, and adherence to standard operating procedures.  

The ideal candidate is a working leader-comfortable performing repairs and diagnostics--while also managing priorities, coaching technicians, and ensuring operational targets are met.  

Key Responsibilities :

Operational Execution (Hands-On)  

  • Perform repair, refurbishment, and functional testing of equipment in accordance with SOPs and OEM standards 
  • Troubleshoot failed units and determine refurb vs scrap disposition 
  • Process RMAs, DOA returns, and core returns accurately and timely 
  • Support teardown, parts harvesting, and material recovery activities 
  • Ensure proper staging, labeling, and movement of inventory within the depot  

Supervision & Daily Leadership

  • Lead and support a team of repair technicians through daily workload execution 
  • Assign work, balance queues, and manage WIP to meet turnaround time targets
  • Provide on-the-floor coaching, training, and quality feedback 
  • Serve as the first point of escalation for repair issues, quality concerns, or process gaps 
  • Ensure compliance with safety, quality, and inventory control procedures 

Inventory & Process Control  

  • Ensure accurate consumption, tracking, and return of parts in the ERP system 
  • Partner with Inventory Control on cycle counts, audits, and discrepancy resolution 
  • Enforce core return, DOA handling, and non-repairable disposition processes 
  • Identify process inefficiencies and recommend continuous improvements 

Performance & Communication  

  • Track daily throughput, backlog, and aging work 
  • Communicate status, risks, and needs 
  • Support KPI reporting related to turnaround time, quality, recovery value, and labor efficiency 
  • Assist with onboarding and training of new depot personnel 

Qualifications:  

Required  

  • 5+ years of experience in repair, refurbishment, manufacturing, or technical service operations 
  • Prior experience leading or supervising technicians in a hands-on environment 
  • Strong mechanical, electrical, or electromechanical troubleshooting skills 
  • Experience with inventory systems, RMAs, and reverse logistics processes 

Preferred  

  • Experience with ATM,SmartSafes, or similar electromechanical equipment 
  • ERP experience (Oracle Fusion preferred) 
  • Lean, Six Sigma, or continuous improvement exposure 

Job Tags

Full time

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