Job Description
Join Mullen Plumbing, Heating & Cooling—where we deliver trusted service, dependable solutions, and lasting customer relationships. Build a career aligned with our mission of excellence and our vision to be the region’s most reliable and professional home services provider!
The Role
Mullen Plumbing is seeking a Plumbing Service Technician to safely diagnose, install, and repair plumbing systems in both residential and some commercial settings that effectively lead customers to informed and confident buying decisions.
Primary Duties/Responsibilities of Role
- Install pipes, drainage systems, sinks, toilets, complete drain cleaning as well as other Plumbing related in-home services
- Effectively handle a variety of Plumbing emergencies efficiently and professionally
- Test systems for leaks and properly diagnose other Plumbing problems.
- Be clean and thorough in performing inspections and provide accurate advice to homeowners, including use of shoe covers or other protective equipment to keep the customer’s home clean.
- Understand service criteria and hold yourself accountable for meeting and/or exceeding revenue goals.
- Partner with Call Center and Dispatch to ensure the business's overall success.
- Maintain a clean, organized job site and well-inventoried truck.
- Debrief with the Dispatcher after every completed job to ensure proper invoicing, documentation, and uploading of job photos into Service Titan.
- Actively participate in scheduled trainings, meetings, and other development opportunities to continue professional growth.
- Train and mentor apprentices to ensure timely, accurate repairs and installations.
- Be detailed, accurate, and timely with invoices, timecards, feedback, and option sheets.
- Expand opportunities to covert jobs by educating and providing customers with options and helping them choose the best financing options and maintenance plans.
Other Duties and Expectations
- Keep your company vehicle clean, inside and out.
- Company vehicles should always have the appropriate fuel levels.
- If you have the privilege of being assigned a company vehicle for transportation to drive to/from work, it is expected that fuel be put in company vehicles prior to the start of your scheduled shift each day.
- Keep your vehicle inventory stocked and organized
- Including Materials, Invoices and other forms required to successfully complete scheduled jobs.
- Properly complete and turn in all paperwork, including packing slips and receipts associated with scheduled jobs.
- Be available for on-call rotation.
- Maintain a clean and professional appearance by wearing a company-issued uniform.
- Maintain a clean and safe driving record and operate the company vehicle with courtesy and respect for others.
- Establish good customer rapport to sell the right products and services.
- Show up at your scheduled time every day, ready to work.
- Be courteous, polite, and respectful of customers and their homes, at all times
- Be coachable and have a willingness to learn and grow in your role.
- Licensed with knowledge of local Plumbing codes and the ability to make accurate on-the-job applications.
- Successful in soldering, pipe threading, fixture installation, gas leak testing, and repair.
- Be organized and responsible.
- Have good verbal, written, and technical communication skills.
- Strong desire to be a better technician tomorrow than you are today.
- A competitive individual contributor who also loves to win as a Team.
Skills for Success
- Show up at your scheduled time every day, ready to work.
- Be courteous, polite, and respectful of customers and their homes, at all times.
- Be coachable with a willingness to learn and grow in your role.
- Licensed with knowledge of local Plumbing codes and the ability to make accurate on-the-job applications.
- Successful in soldering, pipe threading, fixture installation, gas leak testing, and repair.
- Be organized and responsible.
- Have good verbal, written, and technical communication skills.
- Strong desire to be a better technician tomorrow than you are today.
- A competitive individual contributor who also loves to win as a Team.
Mullen Plumbing is an Equal Opportunity Employer
Job Tags
Local area, Shift work