Job Description
Medical Receptionist Duties and Responsibilities
A medical receptionist:
• Welcome and greet patients, vendors, pharmaceutical representatives, and other visitors that walk thru doors/medical office.
• Check patients in on Athena upon arrival.
• Verification of patients’ information (phone number, address, insurance, PCP)
• Scan insurance card (Must be done yearly in January)
• Scan patient Identification card, Driver’s License
• Collection of co-payments and any past due balances.
• Distribute any forms that are required for patients to fill out. Verify all forms to ensure that all required fields are completed appropriately.
• Responsible for answering all incoming calls.
• Field all phone calls that arrive to the appropriate staff transfer to voice mail or send message via Athena create a case.
• Utilize our medical office software to schedule new and follow-up appointments for our patients. (No patient should leave office without an appointment).
• Print and give all orders and labs to patient required by provider prior to next appointment.
• Re-schedule patients for providers cancelations.
• Answer patient questions and aid with directions when necessary.
• Respond to emails daily that arrive using NNA e-mail communication system.
• Register new patients and update necessary records and scan on Athena. (New records and authorizations)
• Process bills, invoices, and patient payments in office. Create a batch/Deposit slip daily and balance at the end of each day.
• Reconcile all providers schedule at the end of each day.
• Maintain confidentiality of all patient records.
• Manage inventory of necessary office supplies and coordinate reordering by notifying Regional Manager.
• Ensure that the waiting room environment remains quiet, calm, and welcoming.
• Uphold the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner.
• Confirm all new patient appointments 3 days prior to appointment.
• Update all required logs.
• Call and schedule loss to follow up patients accordingly to policy.
• Check Athena inboxes, faxes, label all documents and distribute.
• Fax all requested lab orders if requested by patient.
• Answer patient’s portal messages that apply to front desk.
• Schedule hospital follow up appointments within 2 weeks of hospital discharge.
• Check voicemails throughout the day and respond.
• Respond to all patient voice mails within 24 hours.
• Drop complete billing claims at the end of each day.
Knowledge:
• Job knowledge
• Computer skills (advance typing)
• Phone technique experience answering multiple phone lines
• Scanning, downloading, filing, E-fax, faxing.
• Registering new patients.
• Insurances HMO/PPO/Medical/Managed Care
• Verification of Benefits
Required:
• 1-year Medical Receptionist experience required
• EMR experience
• Bilingual required
Skills:
• Excellent Communications skills frequent interaction with patients, medical professionals, and supervisors.
• Problem solving skills and problem-solving skills and personable.
• Ability to handle a fast-paced environment and prioritize task based on importance.
• Familiar with Microsoft and desktop publishing software
• Customer service
The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Sitting, walking, bending, standing, twisting, lifting to 20 lbs.
Job Tags
Full time, Work at office