Job Description

The Concierge Team Lead serves as the face and pace-setter of the guest experience at Townhouse Detroit. As the first and last impression of our home, this role leads by example—delivering a warm, refined welcome while guiding the Concierge Team to execute seamless, personalized service.

This individual is responsible not only for creating exceptional guest experiences, but also for coaching, developing, and holding the team accountable to the highest standards of hospitality. The Team Lead partners closely with Management and Service Artists to orchestrate each evening with precision, ensuring every guest interaction feels thoughtful, elevated, and effortless.

• Lead, coach, and support the Concierge Team to ensure consistency in service standards and guest experience
• Act as the primary point of contact for the Concierge desk during service, troubleshooting in real time
• Oversee and manage all reservations, ensuring accuracy, pacing, and strategic plotting of the floor
• Proactively review guest bookings, noting VIPs, special occasions, and preferences in advance of arrival
• Communicate critical guest insights and service notes to Management and Service Artists
• Assist in orchestrating the flow of service to maximize both guest experience and operational efficiency
• Maintain an organized, polished, and hospitable front-of-house presence at all times
• Manage waitlists and provide accurate, thoughtful communication regarding timing and availability
• Support onboarding and training of new Concierge team members
• Lead by example in delivering anticipatory, detail-oriented service
• Offer tailored recommendations and assist guests with curated experiences beyond the restaurant when appropriate
• Maintain expert-level knowledge of the venue, brand standards, and surrounding area

We are seeking a responsible, service-driven leader who understands that hospitality is both an art and a discipline. The ideal candidate brings maturity, professionalism, and a genuine passion for creating memorable guest experiences—while elevating those around them.

The ideal candidate will have:

• 1–3+ years of experience in hospitality, preferably in fine dining or luxury environments
• Prior leadership or supervisory experience (preferred)
• Strong understanding of reservations systems (Resy experience a plus)
• Exceptional communication and interpersonal skills
• A natural ability to lead with warmth, confidence, and accountability
• Strong organizational skills and attention to detail
• Ability to multi-task and perform under pressure in a fast-paced environment
• A “get it, want it” mindset—understands the role, takes ownership, and drives results
• Knowledge of wine and fine dining service (preferred)
• A deeply hospitable, guest-first mentality
• Commitment to upholding and modeling all company values

Compensation: Hourly (Based on Experience)

Benefits & Perks:

• Health, Dental, and Vision Insurance
• Paid Time Off & Paid Sick Time
• Employee Dining Discounts
• Flexible Scheduling

• Fine Dining Restaurant Setting
• Day, Evening, and Night Shifts Available
• Weekends as Needed

• High School Diploma or Equivalent (Preferred)
• Customer Service Experience: 1+ year (Required)
• Fine Dining Experience: 1+ year (Preferred)

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