Job Description
Position Title: General Manager, Branch Operations
Who We Are:
We are a privately held organization specializing in selling building materials to customers in the multi-family, commercial, and residential construction sectors. We operate branches and product divisions throughout the United States.
Guiding Principles:
We operate based on core principles that govern our behavior and expectations:
* Delight Customers: Go the extra mile for success.
* Quality: Maintain attention to detail and strong work ethic.
* Safety: Safety drives all actions.
* Grit: Overcome obstacles.
* Teamwork: Respect, listen, and support each other.
* Profitability: Be disciplined, cost-conscious, and budget-driven.
* Good Judgment: Apply appropriate discretion.
Role Overview:
This is a salaried exempt, full-time position. The role is expected to be onsite at a major branch location and reports directly to the CEO.
The General Manager will oversee:
* Local branch and yard operations
* Regional sales and reload operations
* Manufacturing and remanufacturing services at affiliated locations
* Remote sales operations in multiple states across the Western U.S.
Performance Objectives:
* Improve branch gross profit margins.
* Grow branch sales
* Build a sales-driven culture; recruit and retain high-performing staff.
* Manage sales, purchasing, logistics, and administrative teams.
* Expand sales through affiliated manufacturing operations.
* Oversee construction of storage and fulfillment spaces along key corridors.
* Cultivate meaningful customer and supplier relationships.
* Integrate subsidiary business operations into branch functions.
* Communicate progress and key updates regularly to executive leadership.
Core Duties:
* Meet and exceed branch sales and gross margin goals.
* Recruit, hire, and manage personnel; terminate when necessary.
* Review sales pricing and quoting activity to manage margin risks and optimize revenues.
* Build product and service solutions to strengthen market competitiveness.
* Lead biweekly sales and operations meetings.
* Analyze business performance data to inform growth strategies.
* Cultivate new and existing customer and supplier relationships through site visits and outreach.
* Proactively monitor profitability, satisfaction, and loyalty of customer accounts.
* Collaborate with credit teams to resolve delinquent accounts and improve credit processes.
* Manage communication between dispatch, logistics, and sales teams to ensure timely deliveries.
* Prioritize workflow to meet customer demands in a fast-paced environment.
* Act as an ambassador at industry events to promote the company brand.
* Travel as needed to support regional growth efforts.
Desired Qualifications:
* Operates consistently with core principles and values.
* 15+ years of management experience leading sales and operations teams.
* 15+ years of success meeting and exceeding financial performance targets.
* Experience purchasing commodity lumber for multi-family construction projects.
* 10+ years of direct sales experience to general contractors and framing companies.
* Existing industry relationships in the multi-family sector, a plus.
* Strong analytical, strategic thinking, and critical problem-solving skills.
* Ability to prioritize urgent business needs with minimal supervision.
* Excellent verbal and written communication skills.
* Demonstrated ability to build strong teams and foster collaboration.
* Growth-oriented mindset and strong work ethic.
* Proficient in Microsoft Office, Teams, and web-based software systems.
* Bachelor's degree (4-year college degree) required.
Benefits:
* Health insurance
* 401(k) plan with employer match
* Paid Time Off (PTO)
* Cell phone stipend
* Company-provided branded apparel and supplies
You may contact me directly at E: PH:
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
Job Tags
Full time, For contractors, Work at office, Local area, Remote work