Job Description

Field Engineer: Fitness Equipment – Austin, TX
Location: Austin, TX (Field-Based/Remote Work)
Salary: $28-$31/hr. ($60,000-$65,000)
Benefits: Laptop, phone, iPad, tools, parts, company van Job Summary:
Do you love solving problems and making customers happy? If working in the field and delivering top-tier service energizes you, this is your chance to shine!

About the Company:
Our client is a world leader in the design and manufacture of fitness equipment and solutions for private homes, fitness clubs, hotels, spas, rehabilitation centers, corporate gyms, universities, professional sports facilities and more. As a Fitness Equipment Service Engineer, you'll play a key role installing, maintaining, and servicing their premium fitness equipment — ensuring every client has the best experience possible.

What You'll Do:

• Executing jobs following defined Standard Operating Procedures
• Meet performance targets like TTS, FTFR, and JMR3
• Manage your inventory of spare parts with accuracy
• Educating customers on the proper use and maintenance of equipment
• Perform root cause analysis and identify solutions
• Complete work orders and service reports accurately
• Provide structured feedback on product issues
• Communicate ETAs and updates to customers
• Escalate and reassign service calls when needed
• Maintain tools, equipment, and vehicles in safe condition
• Follow all health & safety guidelines

Qualifications:

• 3–5 years of experience in a similar role
• Diploma or Degree in Electronics, Communications, or related field
• Strong mechanical and electronic troubleshooting skills
• Comfortable using mobile tools and apps
• Basic knowledge of IT networking is a plus
• Experience managing service orders and customer requests
• A team player with strong communication and transparency 

 

Job Tags

Remote work

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