Job Description

Job Responsibilities:

• On-site 5x a week
• Corporate experience
• Main responsibility - answering incoming calls to corporate - main number.
• How to direct calls
• How to handle customers/employees that are unhappy
• Not working at the front desk, no greeting, but will have high call volume
• Can handle people on phones and in person
• English speaker/writer
• Knowledge of using fax machine/able to receive a fax/distribute a fax daily
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Answers switchboard phone and gives information to callers; accurately routes calls to appropriate personnel; may establish caller need and re-direct calls as is appropriate.
• Provide clerical and/or admirative support to members of the Facilities Department
• Schedule, Coordinate and Prepare for meetings as needed for Facilities Department.
• Enters new and updated vendor information into Oracle system.
• Enters Req’s for POs into Oracle for all WB Mason orders and other miscellaneous Facilities vendors.
• Manage and maintain monthly utility bills for tracking & updating logs for Corporate and CMC. (PSE&G, NJ Amer. Water, & other miscellaneous vendor tracking)
• Organize company documents into filing system for monthly/quarterly/annual tracking
• Create and Manage project binders as necessary for tracking required data
• Perform other duties as assigned.  

Skills:

• Type and Number Years of Experience:
• 5+ years’ experience in similar role in an office environment
• Excellent knowledge of Microsoft Word, Excel, Outlook and Power Point
• Good computer, faxing and filing skills
• Excellent communications skills and knowledge of business phone etiquette; good phone presence
• Customer service oriented
• Ability to use good judgment in handling callers
• Ability to handle multiple tasks simultaneously

Education/Experience:

• HS Diploma required

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