Job Description

Requisition Number: 72339

The company built on breakthroughs. ​  
Join us.​ 

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

​Come break through with us.  

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Scope/Purpose of Position:

The Apple Engineer is a technical expert responsible for managing and optimizing the use of Apple devices within the organization. This role focuses on the implementation, support, and maintenance of Jamf Pro to ensure efficient and effective management of the Mac fleet. The Apple Engineer will ensure that all Apple devices perform optimally and meet the needs of the users.

Working closely with cross-functional teams, the Apple Engineer will design and implement solutions that enhance user satisfaction, productivity, and engagement. This includes developing custom configurations, automating routine tasks, and providing comprehensive technical support. By continuously monitoring device performance and gathering employee feedback, the Apple Engineer will proactively identify and address areas for improvement.

Roles and Responsibilities:

Technical:

• Jamf Pro Management: Administer and maintain the Jamf Pro MDM solution, ensuring optimal performance and compliance.
• Custom Solutions: Develop and deploy custom configurations, policies, and profiles for Mac devices using Jamf Pro.
• Automation: Utilize scripting to automate routine tasks and improve efficiency.
• Support: Provide technical support and act as an escalation point for issues related to Apple devices and Jamf Pro.
• Field Team Support: Provide Mac support to field teams, ensuring they have the necessary tools and assistance to perform their duties effectively.
• iPad and iOS Management: Manage and support iPads and iOS devices, ensuring they are configured and maintained according to organizational standards (using Intune).

Proactive:

• Monitoring: Continuously monitor the health and performance of Apple devices using Jamf Pro.
• Improvement Plans: Develop and implement proactive improvement plans to enhance the user experience for Apple device users.
• Collaboration: Work with IT service teams to deploy strategies that enhance the user experience for employees using Apple devices.

Documentation:

• Knowledge Base: Create and maintain documentation and knowledge base articles to assist various teams in supporting Mac devices.
• Process Documentation: Develop detailed process and technical documentation to ensure consistent and effective support practices.

Required Skills:

• Bachelor’s degree in Computer Science, Information Systems or similar. Equivalent work experience may be accepted in lieu of degree.
• At least 7 years of experience in managing Apple devices in a corporate environment.
• Proven experience with Jamf Pro

• Expertise in Jamf Pro administration. (Jamf 300 or higher preferred)
• Experience understanding and writing complex scripts in AppleScript and using APIs to establish automation-driven processes.
• Strong analytical thinking and problem-solving abilities.
• Excellent communication skills.

Desired Skills:

• Scripting experience in Bash, Python, PowerShell, etc. a plus
• Familiarity with other MDM solutions and virtual technologies.
• Experience with all macOS and related Apple technologies.
• Solid understanding of Apple Platform Security and the macOS Security Compliance Project
• Managing Office 365 Apps on Mac
• Ability to create detailed processes and technical documentation.
• Strong problem-solving skills and ability to work independently and collaboratively.

This position does not support immigration sponsorship.

The range for this position is $85,279.00 - $117,259.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. 

A job that shapes a life.  

Corning offers you the total package.  

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [email protected] .

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